Registration of guarantee

VT guarantees for a period of 24 month after purchase the correct functioning of all its technical products. If you register your purchase for guarantee at VT, we can take care of a quick solution in case of any problem or defect.

If a VT product is not functioning properly, you can check the manual or drop your question on e-mail service. Keep the original receipt for your records and report a defective product at the outlet where it was purchased. Even when the warranty period is over, you can buy new parts at pondproducts shop.

Terms of guarantee

  • VT offers a 24 month warranty period on its products, starting from the purchase date.
  • This warranty implies that the product will be repaired for free or that the parts will be replaced if defects occur as a result of material and manufacturing errors.
  • Products or parts of the product that are replaced according to the warranty then become property of VT.
  • The warranty obligation of VT gives the buyer absolutely no right to compensation or termination of the purchasing agreement.
  • VT accepts no responsibility for consequential loss that results from the product breaking down.
  • If the product breaks down after the warranty period and is given for repairs, VT retains the right to charge for repair costs.

Excluded from the warranty are:

  • Repairs, changes, or additions to the product that are performed by others than VT, without the permission of VT.
  • Product and parts which are, to the opinion of VT, neglected or amateurishly handled.
  • Changes that are made to the receipt.
  • Replacement of wearing parts (see user instructions). These replaceable parts have a limited life and can be purchased at pondproducts shop

Your privacy is important to us

As of 25 May 2018, our policy complies with the European Union's new general data protection regulation (GDPR). Velda has updated its privacy policy to provide you with more information about how Velda protects your privacy, including information about how you can exercise your rights relating to data.

Read our privacy policy